Chatter: Content, Consequence, and Controversy

Grab a cup of coffee or tea – I’ve got a wall of chatter for you today.

What a shame it is that a content creator cannot issue a straightforward (not harsh, nasty, or spiteful) review of a product. Or, perhaps, she can – but not without being lambasted for being a bully, or for, “sabotaging swatches,” or for, “having it out for,” or, “being jealous AF of,” whoever collaborated on the product.

Ridiculous.

Let’s call a spade a spade. Jaclyn Hill has a bit of a blemished history when it comes to collaborations.

  • 1995, her shade with scandal-ridden Gerard Cosmetics. Sure, the lipstick was apparently fine – but when things went sideways with the whole Manny and Jen fiasco, she could (and should) have been more tactful regarding her choice (which I agree with) to end her relationship with Gerard.
  • Champagne Pop, from Becca, flew off the shelves to a ridiculous degree. The spinoff palette, unfortunately, was a failure. Because Jaclyn for some reason refuses to hire competent PR people (read: not her mom and sister) to help her navigate such sticky situations, she bombed spectacularly when she unceremoniously turned the blame at Becca.
    Sure, it was Becca’s manufacturing process. But when your name is on a product, you are at least partially culpable. There’s also plenty of constructive ways to respond to ugly situations without saying, “It’s their fault! I’m innocent!” Yeah – real professional.
  • Then, Morphe. There was talk for over a year about a second Jaclyn collab palette with them…when info should have been released, it was withheld despite a leak. When it should have launched, it was delayed with little-to-no acknowledgment, let alone explanation, as to why (beyond wishy washy excuses and denials of it being what was leaked). Eventually, it launched – and spoilers: it was exactly what was leaked. The shadows aren’t a special formula, and as far as I can tell (from the few people honest enough to create content without either a) being in Morphe’s pocket or b) trying to impress brands, or Jaclyn, or whomever) it isn’t worth the price.
    I haven’t bought their products, I don’t plan to, so I can’t comment on quality from a first-hand point of view. I can say, however, that I’m not surprised.

Over the years, there’s been a cult of personality developed around Jaclyn. Now, there’s a fairly venomous fanbase who seems to think she can do no wrong. They are so active, so pervasive, that they are attacking content creators who are even justĀ vaguely critical. Not even critical of Jaclyn herself, but suggesting that Product X, although decent, is not quite worth Price Tag $Y. Not saying, “don’t buy this,” or, “this is garbage,” or, “wow, what a failure,” just, “From a value standpoint, there are better options,” and, “there seem to be some inconsistencies in how this product is being presented – here is how I got these results.”

Rabid

In a sub-industry inundated with nothing but positive reviews, even fans cannot deal with even the slightest hint of honest yet sensitive criticism. Dare to tell the truth that something didn’t blow you away? You’re obviously a hater, just jealous of others’ successes.

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