Sorry for the late post today – I didn’t have as much a response as I was hoping for on the Glambot batch verification and product intake procedures I was seeking as of Wednesday.
But I do now.
I reached out to Glambot and asked if they could clarify their team has some special Glambot batch verification process to see whether or not products are past their prime.
The initial response:
From our experience, MAC lipsticks loose their initial vanilla scent in about 1-3 years. The exact amount of time varies with the specific color but I do believe that frost finishes, including those that have any trace of a metallic sheen, loose their vanilla scent the quickest. Although we do not cross-reference each item’s batch number, we do handle customers concerns individually, as they come.
Well, losing a nice scent and becoming intolerable are two different things. Cosmo is an amplified creme finish, not frosty/metallic so that does not apply. The vanilla wasn’t as strong as my brand-new tube of Brave, of course, and even if it had no smell at all that would be one thing, but this thing is pungent. Not something I could stand to wear even not thinking it had expired. Each item that comes in does not receive Glambot batch verification. But maybe some items do? I wasn’t sure, it was worded ambiguously.
I followed-up, detailing my experience with my tube of MAC Cosmo I purchased from them back in June. It was reported to be in good condition, 80-100% full. When I received it, it smelled okay, but between then and now it turned to a familiar foul, cheap-crayon scent. We all know that when lipsticks experience drastic changes like that, they are probably expired. They came back asking how I store my lipsticks – I store them upright, away from light and heat in a closed drawer in a room that does not have significant temperature variance. They replied that I was, “doing everything right,” but left it at that.
At this point, I checked the batch number myself as it was clear to me that there was no interest in that on their end.
The batch, as you can see in this photo I took when I shared my haul and experience posts back in June, has a code A57. I decoded it…
This tube was the first batch of product manufactured in May 2007.
Now, there is a variance of opinion in how long lipstick lasts before expiring. usually between 1-4 years. And it does vary depending on the formulation of the product but in no world have I heard of a lipstick remaining, “good,” for SEVEN years. That far exceeds even the most generous estimations of longevity. You’ve got to be kidding me, guys.
I followed up explaining that taking care of my products is important to me and that I haven’t had any issues with any other products. I shared my findings and explained that if I had known the lipstick for sale was seven years old when I bought it (7.5 now!), I would’ve passed it up and bought a tub of pigment instead. I suggested that Glambot make product batch verification a part of their product receipt/validation process.
Nearly two days passed – I heard nothing. I followed up again, explaining that I wanted to clear this up for my blog, and asked pointedly what the process was. Part of the response is what is already available on their site, but here you go:
Thank you for the clarification. As for the cleaning and sanitization of items, Glambot selectively purchases most of its makeup from trusted sources within the beauty community, including professional makeup artists and beauty bloggers. In addition, we use a combination of different sterilization techniques, including, but not limited to, the application of high heat, alcohols and natural emollients, as well as layered product removal.
To address your other concern regarding item authenticity, Glambot intake team members have beauty industry backgrounds and are highly familiar with makeup products. Because they’ve literally handled thousands upon thousands of pieces of makeup, they’ve become experts on spotting suspect counterfeit items. Additionally, by researching credible beauty blogs and being involved on beauty community forums, team members are kept up to date and routinely educate themselves on past and present counterfeit items.
Well, I guess that settles that.
Glambot batch verification does not occur.
If this was isolated to lipsticks, I’d say, “fine, don’t buy lipsticks.” Unfortunately, that does not appear to be the case. Individuals who have worked in the beauty industry are so good that they can tell something is legit by eyeballing it (which is wonderful!) but they aren’t bothering to check if these items might be too far gone to make a reasonable sale from? They aren’t even bothering to do something so simple as check the batches before turning them around for sale; something that would be so quick and have relatively minimal impact on their product turn-time.
At this point, you can decide for yourself – my opinion has changed due to this discovery and I will not likely be doing any further business with Glambot. If I am spending money, I would rather pay full price for a new product than get a discount on one that may be expired. I’m not telling you not to shop them, but do so with the understanding that you are gambling; there is risk that you will receive an expired product and that what I have shared is the extent of what will be done to reassure you, let alone ensure your satisfaction.
I’m just glad I found out this way (’tis why I exist, after all) and that, hopefully, you didn’t have to. After all, my tagline is what it is for a reason.